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Frequently Asked Questions
How to pay with a coupon or promotional code
You can easily enter your discount code at MyComfort24.
This can be done in the shopping cart , as well as in the checkout .
You simply enter them in the ' Gift card or discount code ' box and press 'Activate'
You can use multiple codes on 1 order if you wish
If you still need help, please contact our customer service by sending an email to info@mycomfort24.be
Which payment methods can I use?
At MyComfort24 you can pay with:
- Bancontact
- Visa
- MasterCard
- Ideal
- Apple Pay
All payments are made via the Multisafepay platform. They meet the strictest international security standards for online payments.
Thanks to an SSL certificate verified by Comodo, all your data at MyComfort24 is very strictly protected secured . This way your data always remains confidential and unreadable for third parties. This SSL security is visible when you start the checkout in the address bar where the web address is preceded by the mention https:// and the image of a padlock.
Your order will be processed as soon as we receive approval from the institution for secure bank payment and Multisafepay. The latter usually only takes a few seconds.
How quickly will I receive my order?
Since we ship from our own warehouse and you can only order items that we have in stock, we ship very quickly .
Orders with delivery address in Belgium and placed and paid from Monday to Friday before 16:00 (with the exception of public holidays) will be shipped the same day via Bpost . With normal operation of Bpost, your order will be delivered to the delivery address the next working day . Bpost delivers from Monday to Friday.
Orders with delivery address in the Netherlands and Luxembourg and placed and paid from Monday to Friday before 16:00 will be shipped the same day via PostNL . With normal operation of PostNL, your order will be delivered to the delivery address the next working day. PostNL delivers from Tuesday to Friday.
Orders with delivery address in other EU countries and placed and paid on working days before 16:00 will be shipped the same day. With normal operation of the carrier, your order will be delivered to the delivery address within 3 to 5 working days.
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)
How can I exchange an item?
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Returns or exchanges are processed in the same way.
Via the platform https://mycomfort24.shipping-portal.com/rp/ You can immediately choose to exchange it for a different size. Please note: an exchange is only possible if you purchase the exact same item but in a different size.
TIP:
You can also share your articles Exchange your order for a credit code worth 10% more than your refund . This is extra beneficial for your next purchase. You'll receive this credit code in your inbox once your returned item has been received at our warehouse.