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Ordered before 11pm, delivered the next day
Thousands of satisfied customers
Belgian webshop with 14 years of expertise
Only top quality brands

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Frequently Asked Questions

How to pay with a coupon or promotional code

You can easily enter your discount code at MyComfort24.

This can be done in the shopping cart , as well as in the checkout .

You simply enter them in the ' Gift card or discount code ' box and press 'Activate'

You can use multiple codes on 1 order if you wish

If you still need help, please contact our customer service by sending an email to info@mycomfort24.be

Which payment methods can I use?

At MyComfort24 you can pay with:

Bancontact
Visa
MasterCard
Ideal
Apple Pay

All payments are made via the Multisafepay platform. They meet the strictest international security standards for online payments.

Thanks to an SSL certificate verified by Comodo, all your data at MyComfort24 is very strictly protected secured . This way your data always remains confidential and unreadable for third parties. This SSL security is visible when you start the checkout in the address bar where the web address is preceded by the mention https:// and the image of a padlock.

Your order will be processed as soon as we receive approval from the institution for secure bank payment and Multisafepay. The latter usually only takes a few seconds.

How quickly will I receive my order?

Since we ship from our own warehouse and you can only order items that we have in stock, we ship very quickly .

Orders with delivery address in Belgium and placed and paid from Monday to Friday before 22:00 (with the exception of public holidays) will be shipped the same day via Bpost . With normal operation of Bpost, your order will be delivered to the delivery address the next working day . Bpost delivers from Monday to Friday.

Orders with delivery address in the Netherlands and Luxembourg and placed and paid from Monday to Friday before 22:00 will be shipped the same day via PostNL . With normal operation of PostNL, your order will be delivered to the delivery address the next working day. PostNL delivers from Tuesday to Friday.

Orders with delivery address in other EU countries and placed and paid on working days before 22:00 will be shipped the same day. With normal operation of the carrier, your order will be delivered to the delivery address within 3 to 5 working days.

How can I exchange an item?

If one or more items are not to your liking, you can within 14 days Return after receipt. This is only possible if the article has not been worn or used and if the original product packaging (including tags) is undamaged.

To return (part of) an order, follow the steps below. This way you can be sure that everything goes smoothly and according to your wishes.

Request your return label online at https://mycomfort24.returnista.com. Here you can immediately choose to exchange for a different size. Please note: an exchange can only be made if you purchase the exact same item but in a different size. The return cost to send back your items is €5.95. However, the shipping cost for your exchange order is free. Your exchange order will be shipped as soon as the return is received in our warehouse.

How do you proceed? Enter via https://mycomfort24.returnista.com your email address and order number and you will see your ordered item(s). Indicate here which item(s) you want to return and for what reason.

Now you can print your return label. You will also receive this return label by email. No printer? Then you can have the barcode of the return label scanned from your smartphone at a Bpost post office and they will print the label for you.

Pack your item(s) and this packing slip in a sturdy shipping packaging . Attach the return label to the package and take it to a the shipping point .

Upon receiving your return package, we will inspect the returned item* and refund the amount to you within 14 days at the latest. You will receive a confirmation email on the day of the refund so you can easily keep track of it. The refund will be processed using the payment method with which the order was placed.

TIP :

You can also return your items for a store credit code that is worth 10% more than your return amount. This is an extra benefit for your next purchase. You will receive this store credit code in your inbox as soon as your returned item has been received in our warehouse

Do you need help?

Our customer service is ready for you. We will answer your question within 48 hours . Contact us via the chat box (bottom right) or fill in the contact form to reach us. You will receive a quick answer via the chat. We would love to hear from you!

Were you already a customer and can you no longer log in to your account? We have switched to a new webshop, which means your old login no longer works. You can easily activate it! Activate your previous existing account here

Frequently Asked Questions

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